This Refund Policy describes when and how refunds are processed by SBFL FINANCE LTD.
1. Free Service for Applicants
SBFL FINANCE LTD does not charge any fee from loan applicants for using our comparison platform. Our income comes from referral commissions paid by partner lenders.
2. Subscription / Partner Activation Fees
If you have paid us a partner activation, subscription, or onboarding fee:
- Fees are non-refundable after activation of your partner account.
- Refund requests must be raised within 7 days of the original transaction.
- Refunds are processed within 7-14 working days to the original payment method.
3. Exceptions
You may be eligible for a full refund in the following cases:
- Platform downtime or service unavailability lasting more than 72 continuous hours, attributable solely to us.
- Duplicate payment proven via bank statement.
4. How to Request a Refund
Please contact us with your registered details and transaction reference:
Phone: 7455023171
Email: cputeam@sbflfinance.com